TRUST IS A RESPONSIBILITY
Clear standards. Considered safeguards.
Vendor identity
We review each vendor's business identity and relevant documents before their store goes live. The verified badge reflects that review.
Product disclosures
Vendors are expected to disclose ingredients, materials, condition, known defects, warranty terms and certification evidence where relevant.
Transparent trading
Prices, minimum orders, quantity terms and return policies are shown clearly before you buy.
Reporting concerns
Report a store or product from its page or through our contact form. We review every report fairly and may ask for supporting evidence.
Delivery & returns
Each vendor sets its dispatch times and returns policy, shown on the product and store pages. Delivery costs are confirmed at checkout.
Ethical & halal information
We do not make blanket Shariah-compliance claims. Review the disclosed evidence and seek qualified guidance where appropriate.
Marketplace policies
Buyer guidance
Know who you are buying from, and review product details and return terms before you order. Keep communication and payment on Amanah Grid, be cautious of unsupported certification claims, and never pay a vendor outside the platform.
Vendor responsibilities
Provide accurate descriptions, disclose known defects and keep stock and shipping information current. Do not use misleading verification or certification claims, and respond fairly and promptly to buyer concerns.
Returns & dispute review
Each vendor’s returns policy sets out eligibility and deadlines. If you and a vendor cannot resolve an issue, contact us with your order details and any evidence, and our team will review it.
Privacy & data handling
We collect only the information needed to process your orders and run your account, and we handle it in line with our privacy policy.
Terms of use
By using Amanah Grid you agree to the marketplace terms. Each sale is made between the buyer and the vendor shown on the product page.
A concern deserves a clear conversation.